The Essentials
Redefining the essentials with unmatched comfort and style.
Best Sellers
FAQ
What is your return policy?
Due to hygienic and health reasons, we are unable to accept returns or exchanges on any underwear items. Please ensure you carefully review your size and preferences before making your purchase. We are committed to providing the highest quality products, and this policy is in place to maintain the strictest hygiene standards for our customers.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), as well as PayPal and Yves Martin gift cards. All payments are secure.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of purchase. After this period, orders are already being processed. Please contact our customer service by phone or email as soon as possible for any modification requests.
What should I do if I receive an incorrect or defective item?
If you receive an incorrect or defective item, please contact us immediately with your order number and photos of the product. We will take the necessary steps to resolve the issue quickly.
How do I choose the right size?
Refer to our size guide available on the product page to select the best size for your needs. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
How should I care for my product?
We recommend machine washing your underwear in cold or lukewarm water and tumble
drying on low heat. To maintain the fabric's quality and elasticity, avoid
using bleach or fabric softeners. Additionally, always wash your underwear before wearing it for the first time!