Shipping
We ship to the Continental US and Canada only.
Orders are usually shipped within 1-2 business days from our warehouse in Montreal.
If you would like to make any changes or updates to your order, we will do our best to accommodate your request providing your order has not already shipped. Please do not hesitate to contact us at contact@yvesmartin.com for more information.
In Canada, parcels are shipped via Canada Post or Dicom and with USPS in the United States. All order over $49 are shipped for free. If your order is under $50 before tax and after discounts, there is a flat shipping rate of $8.98 in Canada and $7.95 USD in the United States.
No Refunds/Exchanges
We do not accept returns or exchanges unless the item is defective
All claims for damages, defects, or shortages must be made within 10 business days upon receipt of merchandise. A picture of the defective item must be provided along with the order number.
- No cancellations are accepted after the shipment of orders.
- Shipping costs for all return items must be paid by customer.
- All returns must include a RA# (Return Authorization). Please contact us for a RA#. Returns without a return authorization number will be declined and shipped back to sender.
- All claims for damages, defects, or shortages must be made within 10 business days upon receipt of merchandise. Damage/defect claims made after 10 days receipt will not be honored.
Steps to return:
1) Contact Yves Martin Inc. either by phone (1-800-837-7145) or by email (contact@yvesmartin.com)
2) We will provide you with a Return Authorization email including a Return authorization number (RA#)
3) Print and include this email in your return package
4) Return packages are to be sent to the address below.
To return the item you purchased, please mail it to:
Yves Martin Inc.
350 Sauvé West
Montréal, Québec
Canada, H3L 1Z7
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
For further questions please contact us by calling 1.800.837.7145 or email at contact@yvesmartin.com